Important customer information regarding Coronavirus (Covid-19)
Updated Tuesday 31st March 2020, 12:30pm
Dear Customers and Suppliers,
Further to the most up to date guidance issued by the UK Government and PHE we have fully implemented the recommended measures to enable us to continue trading during this difficult time and at the same time continue to protect our employees, suppliers, customers and wider public from increased spread.
We would therefore like to reassure you that we can continue to support you with your projects and fulfil your online orders on our usual next working day delivery basis, if items are ordered before 12:00 midday.
This service is subject to continued support from our delivery partners - UPS and DPD, and we are in contact with them daily to confirm that there is no disruption to their service.
We cannot, however, for the foreseeable future, support local customer collection.
Our service has always been subject to stock availability and we can usually meet this promise as we hold large stock quantities of the best selling products, as do our suppliers.
In the event that we are out of stock we can also ask our suppliers to send directly to you. The majority of our suppliers are also continuing to support direct delivery. We are, again, in daily contact with our suppliers, and should their delivery service be affected we will update this notice accordingly.
As an online eCommerce business running on "cloud" based technology platform we were already set up to work from home. We can easily take your calls and quickly respond to your emails, online enquiries and online chat questions so please do not hesitate to contact us on our main sales line:-
Our Shepperton warehouse is still open to receive deliveries and dispatch orders. Our warehouse manager is still in daily attendance and able to practice social distancing as he is the only person there, and cycles to work, thus avoiding need for public transport. The delivery drivers can drop / collect and maintain appropriate social distancing. We also have hand washing facilities is the dispatch bay area.
If you have any other particular concerns or queries in these uncertain times then please do get in contact with either myself or Jason (03456 803802 or email@example.com) or refer back to this page which we will update as and when required.
The Specialist Audio Company Limited
14 Shepperton Film Studios,
Studios Road, Shepperton,
Tel: 03456 803802