Ceiling Speakers

Ceiling Speakers Telephone

Call us on 03456 803 802 (UK) or +44 1753 462 461 (International)
Customer Reviews – Trust Pilot

Privacy and Cookies Policy

Part 1: Personal information and privacy

  1. Introduction
    1. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
    2. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
  2. Collecting personal information
    1. We may collect, store and use the following kinds of personal information:
      1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
      2. information that you provide to us when registering with our website;
      3. information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details);
      4. information contained in or relating to any communications that you send to us (including the communication content and meta data associated with the communication);
      5. any other personal information that you choose to send to us
    2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
  3. Using your personal information
    1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
    2. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
    3. We may use your personal information to:
      1. administer our website and business;
      2. personalise our website for you;
      3. enable your use of the services available on our website;
      4. send you goods purchased through our website;
      5. send you non-marketing commercial communications;
      6. send you email notifications that you have specifically requested;
      7. send you marketing communications relating to our business which we think may be of interest to you, by post or by email or similar technology (you can inform us at any time if you no longer require marketing communications);
      8. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
      9. deal with enquiries and complaints made by or about you relating to our website;
      10. keep our website secure and prevent fraud;
      11. keep our website secure and prevent fraud;
      12. verify compliance with the terms and conditions governing the use of our website
    4. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
    5. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
    6. All our website financial transactions are handled through our payment services providers, Secure Trading and Paypal. You can review the provider's privacy policy at www.securetrading.com/privacy/ and www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  4. Disclosing personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
    2. We may disclose your personal information:
      1. to the extent that we are required to do so by law;
      2. in connection with any ongoing or prospective legal proceedings;
      3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
      4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
      5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
    3. Except as provided in this policy, we will not provide your personal information to third parties.
  5. International data transfers
    1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
    2. You expressly agree to the transfers of personal information described in this Section 5.
  6. Retaining personal information
      1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
      2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
      3. Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
    1. to the extent that we are required to do so by law;
    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  7. Security of your personal information
    1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    2. We will store all the personal information you provide on our secure (password and firewall protected) servers.
    3. All electronic financial transactions entered into through our website will be protected by encryption technology.
    4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  8. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  9. Your rights
    1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      1. the payment of a fee (currently fixed at GBP 10); and
      2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
    2. We may withhold personal information that you request to the extent permitted by law.
    3. You may instruct us at any time not to process your personal information for marketing purposes.
    4. In practice, you will usually expressly agree in advance to our use of your personal information for marketing purposes.
  10. Third party websites
    1. Our website may include hyperlinks to, and details of, third party websites.
    2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  11. Updating information
    1. Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies

  1. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
    4. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
  2. Our cookies
    1. We use both session and persistent cookies on our website.
    2. The types of cookies that we use on our website are set out below:
      1. we use the csspeakers_country persistent cookie on our website to help us maintain a consistent currency for visitors to the website. This lasts for 182 days and is created if the Euro currency or US Dollar currencies are selected. The cookie does not store any personally identifiable information.
      2. we use session cookies for the essential operation of some parts of the website. They are removed when you close your browser. No personal information is stored.
      3. We use a persistent cookie to remember that you have agreed to our cookie policy. This prevents you from seeing the message again on your next visit, to enhance your experience on our website. This cookie is saved on your computer. It is not deleted when the browser is closed and only expires when you clear the cookies on your browser.
  3. Analytics cookies
    1. We use Google Analytics to analyse the use of our website.
    2. Our analytics service provider generates statistical and other information about website use by means of cookies.
    3. The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]
    4. The information generated relating to our website is used to create reports about the use of our website.
    5. Our analytics service provider's privacy policy is available at www.google.com/policies/privacy/.
  4. Third party cookies
    1. Our website uses third party cookies.
    2. By visiting our website, third parties may place cookies on your browser for targeted advertising purposes. IP addresses, cookie identifiers, & website activity are collected. This data may be used to place targeted advertising on other sites based on your activity on this website. You can find out more about opting out of receiving targeted advertising by visiting the EDAA opt out site at youronlinechoices.eu.
    3. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (we do not publish interest-based advertisements on this website).] You can view, delete or add interest categories associated with your browser by visiting www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at www.google.com/settings/ads/plugin.
  5. Blocking cookies
    1. Most browsers allow you to refuse to accept cookies.
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.

Part 3: Our details

  1. Data protection registration
    1. We are registered as a data controller with the UK Information Commissioner's Office.
    2. Our data protection registration number is Z1980161.
  2. Our details
    1. This website is owned and operated by The Specialist Audio Company Limited.
    2. We are registered in England and Wales under registration number 02576216, and our registered office is at Dalton House, 60 Windsor Avenue, London, SW19 2RR.
    3. Our principal place of business is at Building 14 Shepperton Studios, Studios Road, Shepperton, Middlesex, TW17 0QD.
    4. You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected] or by telephone on 03456 803802.
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