Ceiling Speakers

Ceiling Speakers Telephone

Call us on 03456 803 802 (UK) or +44 1753 462 461 (International)
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Privacy and Cookies Policy

  1. Introduction to this Policy
    1. This privacy policy ("Policy") relates to the websites found here, any subdomain or any such related website and/or mobile application for such website (together the "Website"). It also applies to anyone who submits their data to us via competitions, contests, events or registers with us to receive further information or any voucher codes.
    2. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
    3. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
    4. This Policy has been updated on 25th May 2018 to reflect the extended provisions of GDPR with regard to Data Protection.
    5. Data Protection Law:
      1. "Privacy and Data Protection Requirements" means: the Data Protection Act 1998 (until repealed) ("DPA"), the Data Protection Directive (95/46/EC) (until repealed) and, from 25 May 2018, the General Data Protection Regulation 2016/679 ("GDPR") or any equivalent provision which may replace the GDPR following the formal political separation of the United Kingdom from the European Union; the Regulation of Investigatory Powers Act 2000; the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (SI 2000/2699); the Electronic Communications Data Protection Directive (2002/58/EC); the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003); and all applicable laws and regulations which may be in force from time to time relating to the processing of Personal Data and privacy, including where applicable the guidance and codes of practice issued by the Information Commissioner or any other supervisory authority, and the equivalent of any of the foregoing in any relevant jurisdiction; and
      2. "Personal Data", "Data Controller" and "Data Processor" and "processing" shall have the meanings given to them in the DPA or, from 25th May 2018, the GDPR.
      3. For the purposes of applicable Privacy and Data Protection Requirements, we (The Specialist Audio Company Limited) are a Data Controller and therefore we are responsible for, and control the processing of, your Personal Data in accordance with applicable Privacy and Data Protection Requirements. "Personal Data" has a legal definition but, in brief, it refers to information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Such information must be protected in accordance with applicable Privacy and Data Protection Requirements.
  2. Collecting personal information
    1. We may collect, store and use the following kinds of personal information:
      1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
      2. information that you provide to us when registering with our website;
      3. information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details);
      4. information contained in or relating to any communications that you send to us (including the communication content and meta data associated with the communication);
      5. occasionally we may receive information about you from other sources, for example manufacturers or dealers. If so, we will add this information to the information we already hold about you in order to help us carry out the activities listed below;
      6. we may monitor communications with you (such as emails) for the purposes of provision of services, quality assurance, training, fraud prevention and compliance purposes. Any information that we receive through such monitoring and communication will be added to the information we already hold about you and may also be used for the purposes listed below;
      7. Our website records contain information on the people who have accessed it in an access log. The access log includes the IP address, domain name, browser, access date/time, etc., of those people accessing our website. We shall not use these access logs for the purpose of collecting personal information, nor shall we use them in combination with any information which may identify you as an individual. We shall inform you of each purpose of using your access logs combined with your personal information when we use them for any purpose except as provided below:
        1. Responding to inquiries that occur when you use our services
        2. Creating statistical data, which do not identify individuals
      8. any other personal information that you choose to send to us
    2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
  3. Using your personal information
    1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
    2. We may use your personal information to:
      1. administer our website and business;
      2. personalise our website for you;
      3. enable your use of the services available on our website;
      4. send you goods purchased through our website;
      5. send you non-marketing commercial communications;
      6. send you email notifications that you have specifically requested;
      7. send you marketing communications relating to our business which we think may be of interest to you, by post or by email or similar technology (you can inform us at any time if you no longer require marketing communications);
      8. provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
      9. deal with enquiries and complaints made by or about you relating to our website;
      10. keep our website secure and prevent fraud;
      11. verify compliance with the terms and conditions governing the use of our website
    3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
    4. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
    5. All our website financial transactions are handled through our payment services providers, Secure Trading and Paypal. You can review the provider's privacy policy at www.securetrading.com/privacy/ and www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  4. Disclosing personal information
    1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
    2. We may disclose your personal information:
      1. to the extent that we are required to do so by law;
      2. in connection with any ongoing or prospective legal proceedings;
      3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
      4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
      5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or author
    3. Except as provided in this policy, we will not provide your personal information to third parties.
  5. International data transfers
    1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
    2. Such countries may not have similar protection in place regarding protection and use of your data as those set out in this Policy. If we do transfer your information to countries outside the EEA (European Economic Area) we will take reasonable steps in accordance with applicable Privacy and Data Protection Requirements and work with our suppliers and partners to ensure adequate protections are in place to ensure the security of your information, including: use of approved contractual clauses;
    3. You expressly agree to the transfers of personal information described in this Section 5.
  6. Retaining personal information
    1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
    2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
      1. to the extent that we are required to do so by law;
      2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
      3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  7. Security of your personal information
    1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    2. We will store all the personal information you provide on our secure (password and firewall protected) servers.
    3. All electronic financial transactions entered through our website will be protected by encryption technology.
    4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  8. Amendments
    1. We may update this policy from time to time by publishing a new version on our website
    2. You should check this page occasionally to ensure you are happy with any changes to this
  9. Your rights
    1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      1. the payment of a fee (currently fixed at GBP 10); and
      2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
    2. We may withhold personal information that you request to the extent permitted by law.
    3. You may instruct us at any time not to process your personal information for marketing purposes.
    4. You have the right in certain circumstances not to be subject to a decision based solely on automated processing, for example where a computer algorithm (rather than a person) makes decisions which affect your contractual rights. Please note this is not available in all circumstances. If you request this right and it is not available to you, we will let you know.
    5. In practice, you will usually expressly agree in advance to our use of your personal information for marketing purposes.
  10. Third party websites
    1. Our website may include hyperlinks to, and details of, third party websites.
    2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  11. Updating information
    1. Please let us know if the personal information that we hold about you needs to be corrected or updated.
  12. If you have any concerns about how we collect or process your information t hen you have the right to lodge a complaint with a supervisory authority, which for the UK is the UK Information Commissioner's Office (ICO). Complaints can be submitted to the ICO through the ICO helpline by calling 0303 123 1113. Further information about reporting concerns to the ICO is available at https://ico.org.uk/concerns/.

Our Details

  1. Data protection registration
    1. We are registered as a data controller with the UK Information Commissioner's Office.
    2. Our data protection registration number is Z1980161.
  2. Our Details
    1. This website is owned and operated by The Specialist Audio Company Limited.
    2. We are registered in England and Wales under registration number 02576216, and our registered office is at 222 Kingston Road, Teddington, Middlesex, TW11 9JF.
    3. Our principal place of business is at Building 14 Shepperton Studios, Studios Road, Shepperton, Middlesex, TW17 0QD.
    4. You can contact us by writing to the business address given above, by using our website contact form, by email to [email protected] or by telephone on 03456 803802.
    5. This Policy aims to provide you with all relevant details about how we process your information in a concise, transparent, intelligible and easily accessible form, using clear and plain language. If you have any difficulty in reading or understanding this Policy, or if you would like this Policy in another format (for example audio, large print of braille), please get in touch with us.
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